Working with BSNA
CASE STUDY - 2024
British Specialist Nutrition Association (BSNA)
BSNA provides specialized services for companies in the British nutritional sector.
We maintain, develop and support their B2B website which features a bespoke member dashboard platform for communications, collaboration and shared resources.
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BSNA approach us to support their B2B website in October 2021. During our introductory calls, they reported the following issues:
Unable to efficiently understand and modify their public-facing website content and functionality
Widespread performance issues
Bugs and errors in their member dashboard
Most of these problems emerged due to general neglect by the former agency which struggled with availability and ultimately closed doors.
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Given the age and complexity of the site, we conducted an in-depth technical audit of the website. We found a lot of unnecessary bloat (overkill plugins and outdated front-end tech) and general config/UX inefficiencies.
✓ Exploratory technical audit of codebase
We also listened carefully to BSNA over several video calls, to understand what was working, what wasn't working, and what they would like to see added or removed.
✓ In-depth discovery via email threads & video calls
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In addition to general TLC, which would be a long-term effort, the platform urgently needed to be modernised and upgraded so that we would be able to fix and maintain all critical functionalities.
✓ Technical proposal
Urgent vs. long-term requirements
Short-term plan to resolve the most urgent issues
Long-term plan to position for an upgrade to Craft v4 and v5
Timeline estimates and fixed-price quotes
Onboarding workflow & agreements (assumptions, expectations, responsibilities, and billing)
Everything we recommended was actioned and BSNA achieved a stable B2B website with secure and reliable member dashboard utility.
As with all our clients, we used Servd to ensure that BSNA retains full ownership and control of their entire website (code, licenses and hosting infrastructure).
2 years later.
We have absolutely loved working with BSNA as a business that truly wants to collaborate for improvements and growth with their member website.
Their content authoring experience (via Craft CMS control panel) is refined, efficient and full of extended utility both internally and for their logged-in members.
Their site now runs on the latest version of Craft CMS (v5). Their website is secure, performing well, easy to maintain, develop and support. Every objective they presented to us has been delivered.
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Craft Pro with user groups and permissions
Craft Modules & Plugins
Secure Asset Volumes via Servd.host
Claire Harris [Executive Assistant]
“The service that Jake and the team at Darwin Software provide is fantastic. They are always on hand to solve any issues and willing to go above and beyond to ensure that our member website meets our requirements. We highly recommend Darwin Software!”
